Since the seller lists antiques they cannot claim package tampering if the item received matches the seller… Use the "Send them a message" link under the seller's username to contact the seller directly. Reverb Protection is what makes our community so strong. File a dispute through PayPal's Resolution Centre within 180 days of paying for the item. The eBay Money Back Guarantee is designed to protect buyers if they don't receive a purchased item, if a seller doesn’t honour their returns policy, or if an item is not as described. Return request made more than 3 days after received. Here's an example of how the scam can play out: Your item, listed for $1,000, gets the attention of a 419 scammer. It is one or more of the following values: ItemNotReceivedEligible – Merchant is protected by PayPal's Seller Protection Policy for Item Not Received. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. All transactions made through the 'BUY' button are eligible for PayPal and Depop protection. Beyond outlining what disputes can be covered by Seller Protection, PayPal also details the circumstances where the protection does not apply. A Seller Protection flag in a transaction does not guarantee Seller Protection for that purchase. For example, the return policy or money back guarantees were changed without the cardholder’s consent. The transaction should be marked by PayPal as ‘eligible’ or ‘partially eligible’ for PayPal Seller Protection on the ‘transaction details’ page, and in your confirmation email. The item you received that was assured to be genuine was fake. ... eBay or PayPal instructs you to hold a shipment or cancels the transaction. Although PayPal is not totally allowed on Aliexpress, there are still ways of purchasing winning AliExpress products using PayPal. Items that are not in line with eBay’s prohibited and restricted item policies are not eligible for seller protections. What lifecycle stage is a chargeback in? On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label. For example, merchandise is not the correct size, color or quantity as stated or the quality of workmanship is not as described. I used the PayPal buyer protection a few times and never had a problem. DisabledUser271064 on 24/01/2019 - 11:44 @danb: No, this was years ago, before gumtree. The PayPal Buyer Complaint Policy ... enables buyers to file Disputes for Items Not Received (INR), or for items that are Significantly Not as Described (SNAD). rate, being different on the piece you received. But what I think was missed is the buyer having to provide tracking for the item … File an Item Not As Described dispute through ebay. Paid via credit card. How to avoid “Item Not Received” PayPal Dispute ... PayPal does not accept this shipping service under the PayPal Seller Protection Policy. If ‘partially eligible’, you'll be covered only if the buyer claims that the item wasn't received. The best option to handle disputes in PayPal is to contact the buyer or seller and resolve it outside the PayPal. PayPal Purchase Protection is not available for personal payments and other ineligible purchases. Messaging the seller … An item is returned after it was used or damaged by the buyer. If your item hasn't arrived or isn't as described, first try to contact the seller. Misuse the protection, such as excessively reporting false 'Item not as described' requests or unfairly giving too low a partial refund; To be eligible for Top Rated Seller protections you must: Be a US Top Rated Seller at the time of the protection; Reside in the US (including US territories) or Canada; Offer 30 day or longer returns Incorrect / missing item. The scammer will attempt to convince a seller to accept a fake payment for more than the item is worth. Goods and services that do not match their description. See the PayPal User Agreement for more details about PayPal purchase protection. Contract terms and conditions are not as described. For the payment recipient to be covered by PayPal Seller Protection in case of Item Not Received, the seller must ship the item within 7 calendar days after receipt of payment. Purchase Protection Policy. ! Not-as-Described. When a seller offers an international postage option (such as worldwide postage), or doesn't exclude international postage in their postage settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing.. An item is considered "significantly not as described" if the Seller clearly misrepresents the item in a way that directly affects its value or usability. Nothing about partially eligible in the transaction details and nothing that described partially eligible seller protection. A chargeback, by default, is in the claim stage. However, there are instances where Seller Protection doesn’t apply: Claims, chargebacks, or reversals filed because the item is significantly different from how it was described (e.g. You do have the risk of completing the transaction without having any proof (that's acceptable to ebay or PayPal) that the buyer received the item. If an item is not received or the buyer believes the item is not as described and the seller does not resolve the issue, PayPal can be asked to intervene. PayPal is expanding its buyer protection program for shoppers who use its payment service on merchants' websites effective November 1, 2010. Important – The Seller Protection Policy does not apply to ‘Significantly Not as Described’ disputes. This means they could - theoretically - wait a few days and then claim "item not received". The item you received was not as described. In some cases, DHgate will also contact and cooperate with law enforcement to penalize fraudulent sellers. It involves an item that PayPal determines, in its sole discretion, is a counterfeit item. PayPal will absorb the losses associated with lost Item Not Received and Unauthorized Payment chargebacks. Consumers may be covered by PayPal’s Buyer Protection. However, the following situations are not covered: I truly appreciate the way in which Reverb handled this matter. Where Seller Protection Doesn’t Apply. Misuse the protection, such as excessively reporting false 'Item not as described' requests or unfairly giving too low a partial refund. An item is not as described if the buyer can demonstrate (through photos or other documentation) that it is significantly different from the seller’s listing description and photos. Protection from eBay Money Back Guarantee requests. UnauthorizedPaymentEligible – Merchant is protected by PayPal's Seller Protection Policy for Unauthorized Payment. Automate your PayPal Dispute Management Processes. ... A buyer falsely claims an item was not as described. The seller had a sales policy that I had to agree with to make the purchase, but that did not protect them from their own mistake. The seller refunding the buyer up to the full cost of the item plus any applicable sales tax and original shipping costs. Contact the seller. The Purchase Protection Plan is only available if you used PayPal for, yes, a purchase. A chargeback, by default, is in the claim stage. I rightfully rejected the item and demanded the seller retrieve it. PayPal’s Buyer Protection Policy may apply when you encounter these specific problems with a transaction: You didn’t receive your item from a seller (referred to as an “Item Not Received” claim), or. Chris, I can't thank you enough for your assistance. See the PayPal User Agreement for more details about PayPal purchase protection. For a paid item, if shipment has been agreed, the item has not been shipped by the Seller, or the Seller has not complied with the Seller’s duties described in this clause 4.1. (You are not covered if you sent an item to a scammer, and he or she claims the item is not as described … Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. As with the MBG, if PayPal sides with the buyer, the seller will receive a defect on the transaction. In this case, you may not have any balance when there is a dispute for refund from a buyer. The eBay Money Back Guarantee is designed to protect buyers if they don't receive a purchased item, if a seller doesn’t honour their returns policy, or if an item is not as described. Maybe not the case if they paid you with a friends and family payment as that's not meant to be used for purchases and offers no protection for the seller.
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